Terms & Conditions

These terms are between you and Synth Studios (ABN 95 205 207 142). They cover the packages on this website and the work we agree in writing after an enquiry.

Sending the enquiry form does not create a contract and does not reserve a package. A package starts when we both agree the scope and price in writing, including by email, and the 50% deposit has cleared. We do not start work while that payment is still processing.

The Australian Consumer Law applies where the law says it applies, including the consumer guarantees. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded. If you are a consumer, or a small business the law protects, those rights sit alongside this document.

Prices below are in Australian dollars and are the one-off setup fee. Each package also includes the $149 a month care fee described in the next section.

Starter, $1,499

A custom website, a domain, an email address, 250 automated SMS a month, Google Analytics, and 1 hour of changes a month.

Premium, $2,499

Everything in Starter, plus a custom backend CRM for customers and leads, and 3 hours of changes a month.

Founders, $3,499

Everything in Starter, plus a custom backend CRM for customers and leads, automated e-sign contracts, Google Ads campaign setup, and 3 hours of changes a month. Campaign setup means the first campaign is built and handed over. It does not include ongoing ads management unless we agree that separately.

We confirm the scope before work starts. A page, feature or integration that is not in the package is quoted before we build it. We do not give legal advice. You are responsible for the words of any contract you ask us to send for signature, and for the claims on your website and in your ads.

The setup fee is a 50% deposit at project start, and the balance before launch. Starter is a $750 deposit and a $749 balance. Premium is a $1,250 deposit and a $1,249 balance. Founders is a $1,750 deposit and a $1,749 balance. We start work only once the deposit has cleared. Until it clears, the deposit is processing, not paid, and work has not started.

The balance is charged before launch to the payment method saved with the deposit. If that method cannot be charged, we email an invoice due in 7 days.

The care fee is $149 a month, billed monthly in advance to the card on file, from the day the site goes live or another date we agree.

The care fee covers the running costs of what we set up for you:

• website hosting
• backend and storage
• domain renewal
• business email
• 250 automated SMS a month
• the monthly change hours for your package

SMS above 250 in a month is 15c for each extra text, billed on the care plan. Change hours above your allowance are quoted before we do them. Unused SMS and unused hours do not roll into later months unless we agree that in writing.

Payments are processed by Stripe. We do not store your card number. We are not registered for GST, so these amounts have no GST added. An invoice is due within 7 days unless it says otherwise. If an invoice is still unpaid 14 days after a reminder, we may pause work and the care services until it is paid. The price we agreed for your package stays as agreed. If we ever change the public care fee for new clients, we will give you at least 30 days' notice before that change applies to an existing plan.

Starter includes 1 hour of changes a month. Premium and Founders include 3 hours of changes a month.

Those hours are for small updates: text, images, prices, and minor layout changes on pages we have already built. They are not a bank of time for new features, new sections, new integrations, or work by a third party. We record time in 15 minute blocks. If a request will use more than the hours you have left, we will tell you the extra cost before we do it.

Hours that are not used by the end of the following month lapse, unless we have agreed in writing to carry them.

You give us the logo, copy, photos and logins the work needs, and you promise you have the right to use them. You are responsible for the accuracy of what the business says, including prices and offers. Please send feedback in reasonable time so the launch is not held up.

Keep your own copies of anything important. We keep working copies while the care plan is active, and we will help you export them if the plan ends.

You own your brand, your logo and the content you supply. Once the setup fee is paid in full, you own the final website design and the words and images we created specifically for that site.

We keep ownership of tools, templates, libraries and know-how we had before the job, or that we use across clients. While the care plan is active we licence those pieces to you as part of your site. Domain names are registered in your name where the registry allows. If a registry needs a technical contact, we will tell you.

Third-party products, including Google, the domain registry, the SMS provider and Stripe, stay on their own terms. We may show the finished work in our portfolio unless you ask us, in writing, not to.

You can cancel the care plan with 30 days' written notice to info@synthstudios.com.au. We can cancel with the same notice.

We can pause or end the services sooner if an invoice remains unpaid 14 days after a reminder, or if you ask us to do something unlawful.

If you cancel the setup before we have started the work, we refund the setup fee in full. If you cancel after work has started, we refund the part of the setup fee for work we have not done, and we keep a fair amount for the work already completed.

A care-fee month that has already been paid, for a month in which the services were available, is not refunded as a matter of course. If we end the care plan without a reason during a month you have paid for, we refund the unused portion of that month. None of this limits a refund or other remedy the Australian Consumer Law gives you, including where there is a major failure.

We do not charge a separate cancellation fee.

We will perform the services with due care and skill. To the extent the law allows, we are not liable for loss of profit, revenue, goodwill or data, or for indirect or consequential loss.

Where the Australian Consumer Law lets us limit a remedy for a failure to meet a consumer guarantee, we limit it, at our option, to supplying the services again or paying the cost of having them supplied again. Otherwise, our liability to you in any 12 month period is limited to the fees you paid us for the services in that period.

We do not limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot legally be limited. You are responsible for how advertising accounts are used after we hand them over, and for keeping copies of content you cannot afford to lose.

These terms are governed by the laws of Victoria, Australia. The courts of Victoria have jurisdiction. That does not stop you taking a complaint to a regulator or tribunal that the law allows you to use, including the Office of the Australian Information Commissioner for a privacy complaint.

Synth Studios
Clyde North, VIC
info@synthstudios.com.au
ABN 95 205 207 142

Our postal address is in the Privacy Policy.